Customer Rep With Social Anxiety Can Proceed to Trial on Disability Claims
Can an employer lawfully fire a customer service employee whose social anxiety precludes her from interacting with customers? Not before exploring whether it can offer the employee a reasonable accommodation to perform her job duties, explained the Fourth Circuit in last week’s decision: Jacobs v. N.C. Administrative Office of the Courts, No. 13-2212 (4th Cir. Mar. 12, 2015). In this case, Christina Jacobs, who suffered from social anxiety...
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